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2021/07/09 13:09

◆◆ FAQ ◆◆ Frequently asked questions from customers are listed.  Please refer.


 Q1. Is it possible to specify the shipping date and time?


A1. We apologize for the inconvenience, but we do not accept dates as they are made to order.

 We will ship it as soon as it is ready within the week of purchase.


Q2. Is there a wrapping or message card service?


 A2. We apologize for the inconvenience, but we do not support wrapping or message cards.

 For gifts, we offer the service of Noshi.

 Please use it.


 Q3. Is it possible to change the order details such as changing the delivery address?


 A3. Please contact us from the inquiry form to change your order.

We will reply.


Q4. Is it possible to cancel after purchase?


 A4. Our apologies, but as you can see in the product outline, it is made to order.

 We do not accept cancellations.

 As much as possible, we will respond to changes in the shipping date.

 Thank you for your understanding.


 Q5. Please tell me the shipping fee when purchasing 2 items.


 A5. One shipping fee will be charged for each order.

 If you purchase two at the same destination, we will deliver for the same shipping fee.


 Due to the system, the shipping fee for 2 pieces will be charged at the time of purchase, but we will adjust the shipping fee to 1 piece.

 We apologize for the inconvenience, and thank you for your understanding.


Q6. I received the product, why is the slip attached directly to the product?


 A6. The slip is attached to the outer case for delivery.

 When you open the outer box, the product is inside.

 Do not worry.



Q7. Please tell me the expiration date.


 Q7. The standard cheese terrine can be kept frozen for 3 weeks.

 Seasonal products can be kept frozen for 2 weeks.

 * After thawing, store in the refrigerator and consume as soon as possible.



 Q8. Is it possible to purchase at the Yokohama and Gifu stores?  How can I make a reservation?


 A8. You can also purchase at the Yokohama and Gifu stores.

 If you would like to make a reservation, please call or visit us.

 We look forward to welcoming you to our store.


■h.u.g-flower GIFU

4-20 Soudensakaemachi, Gifu City Corp Bright 1st floor
9:00-17:00(Open for shorter hours)
irregular holidays

■h.u.g-flower YOKOHAMA
1-1 kaigandori,Naka-ku,Yokohama City Yokohama Trade Association Building 1st floor
Closed on Mondays

■h.u.g-flower TOKYO
Roppongi Hills North Tower B1
6-10-1 Minato-ku